PRIVACY POLICY

Effective Date: 17.11.2024

Introduction
This Privacy Policy explains how Somatic Sanctuary ("we," "our," or "us") collects, uses, discloses, and protects your personal data when you visit our website https://somatic-sanctuary.net ("Website"), including when you make a purchase through our online shop. We comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws applicable in France.

1. Data We Collect
We collect personal data that you voluntarily provide to us and data automatically collected when you use our Website.

1.1 Personal Data You Provide

Account Information: Name, email address, phone and password when you create an account.
Order Information: Billing and shipping addresses, payment details, and order history.
Communication Data: Information you provide when contacting us via forms, email, or chat.

1.2 Automatically Collected Data

Device Information: IP address, browser type, and operating system.
Usage Data: Pages viewed, time spent on our site, and referring website URLs.
Cookies: Information about your preferences and interactions on the Website.

2. How We Use Your Data
We use your personal data for the following purposes:

To Process Orders: Fulfill and deliver orders, process payments, and provide customer support.
To Improve Services: Analyze usage trends and improve website functionality.
Marketing: Send promotional emails and updates (with your consent).
Legal Compliance: Comply with tax, accounting, and legal obligations.

3. Sharing Your Data
We only share your personal data when necessary and with trusted third parties:

Payment Processors: To process secure payments (e.g., Stripe, PayPal).
Shipping Providers: To deliver your orders.
Service Providers: For hosting, analytics, and email communication tools (e.g., Wix, Google Analytics).
Legal Authorities: When required to comply with legal obligations.

4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:

Enhance user experience.
Analyze site performance and usage.
Deliver targeted advertisements (with consent).

You can manage your cookie preferences through our Cookie Policy or browser settings.

5. Your Rights Under GDPR
As a resident of France or the EU, you have the following rights:

Access and Rectification: Request access to or correction of your personal data.
Erasure: Request deletion of your personal data (subject to legal obligations).
Data Portability: Request transfer of your data to another service.
Restrict or Object: Restrict or object to data processing.
Withdraw Consent: Withdraw consent at any time for data processing based on consent.
Lodge a Complaint: File a complaint with the CNIL (French Data Protection Authority).

To exercise these rights, contact us at info { at } somatic-sanctuary.net

6. Data Retention
We retain your data only as long as necessary for the purposes outlined above or as required by law. For example:

Order information: Retained for [e.g., 7 years] for tax and legal purposes.
Marketing data: Retained until you opt out.

7. Security
We implement industry-standard security measures to protect your personal data. However, no online system can be completely secure, and we cannot guarantee absolute security.

8. International Data Transfers
If we transfer your personal data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful mechanisms.

9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: info { at } somatic-sanctuary.net
Address: 2 Chemin du Château, 11190 Rennes-les-Bains
Phone: On Request